Terms of service

Last updated 8 October 2026. Also see our privacy policy and data processing agreement.

1. Who we are and who these terms are for

AIvisible (aivisible.dk) is run by Go-IT ApS, Poppel Alle 71, 3500 Værløse, Denmark, CVR 30819985 ("we", "us"). These terms apply when a business ("you", the customer) creates an account or uses AIvisible. AIvisible is for businesses only, not consumers. By accepting these terms you confirm that you may bind the business you sign up for. Your own purchasing terms don't apply unless we have agreed to them in writing.

If documents conflict, this order applies: a separate written agreement signed by both of us, then the data processing agreement, then these terms.

2. The service

AIvisible measures how often AI assistants (such as ChatGPT, Gemini and Claude) mention and recommend your brand and your competitors. We build questions ("prompts") from keywords you upload, keywords we look up for you, or prompts you write; we ask them to the AI providers you choose, on a schedule or when you start a run; and we show the results in reports. We may also offer consulting (such as outreach and content work), which is agreed separately.

We develop the service continuously and may change, add or remove features. If we remove a feature you rely on in a way that matters, we'll tell you in advance.

3. AI answers and results

• AI answers vary from run to run and between users, locations and model versions. Our reports measure a sample of answers at a point in time. They're an indication, not an exact or complete picture of what every user sees.
• Answers come from third-party AI providers. We don't control them and can't guarantee that they're accurate, complete, lawful or free of third-party rights. Check them before you rely on them or publish them.
• We don't promise any level of visibility, ranking, traffic or sales, neither from the service nor from our advice or consulting.
• Keyword and search-volume data from our data providers are estimates.

4. Your account and use of the service

• Keep your login secure. Anyone using the login links sent to your email can act on your account.
• Only upload data you're allowed to use, and don't upload sensitive personal data. Search-term reports can contain names or other personal data; we process it as your processor under the data processing agreement.
• Don't misuse the service: no attempts to break or overload it, to access other customers' data, to reverse engineer it, to resell it without our agreement, or to use it in breach of law or of the AI providers' usage policies (for example to generate harmful or deceptive content).
• We may suspend runs or access if needed to stop misuse, a security risk, non-payment, or a breach of an AI provider's terms. We'll tell you why, and restore access when the issue is solved.

5. Prices, usage and payment

• No monthly fee: you pay only for usage, at the AI providers' cost + 30%. The price for each setup is shown before you approve it (estimate) and before each manual run. Estimates are not fixed prices: the actual usage depends on the AI providers' charges for each run, including web searches and the AI reading the answers.
• "Usage" is what the AI and data providers charge us for your runs, setup and keyword lookups, converted to euro, plus our markup. Prices are excluding VAT, which is added where it applies.
• You can set a monthly budget cap. Scheduled runs pause when the next run would take the month's usage above it.
• You pay by card through Stripe. Usage is charged monthly for scheduled runs and right after a one-time run. If we introduce or change a monthly fee, we'll give you at least 30 days' notice by email and you can cancel before it applies.
• If a payment fails, scheduled runs pause until it's paid. Late payments carry interest under the Danish Interest Act (renteloven).
• Usage for runs that have been carried out can't be refunded, because we've paid the AI providers for them. If a run fails because of an error on our side, you aren't charged for it. Consulting is billed as agreed.

6. Your data and our rights

• You own the data you upload and the reports made for you. You give us the right to use it to provide and support the service for you.
• We send prompts, and where needed your keywords, to the AI providers listed in the data processing agreement to produce and read the answers. We use their business APIs, which under their current terms don't use this data to train their models. We don't train AI models on your data either.
• We may use anonymised, aggregated statistics (for example average visibility per industry) to improve the service and for industry reports, provided that you, your data and your results can't be identified. We never publish your results or your name as a customer without your written consent.
• The keyword and search-volume data we look up for you come from licensed data providers. You may use them for your own business, but not resell or republish them as a dataset.
• We own AIvisible itself: the software, design, prompts and methods we developed, and our reports' format.

7. Confidentiality

We both keep the other's non-public information confidential and only use it for our cooperation. This doesn't cover information that's public, that was already known, or that must be disclosed by law.

8. Third-party services

AIvisible depends on AI providers, data providers, hosting, email and payment services (listed in the data processing agreement). We're not responsible for their outages, changes or decisions, for example if an AI provider changes a model or how it answers. If a provider stops or changes its service, we may replace it with a comparable one.

9. Liability

• Our total liability for all claims in a calendar year is limited to the amounts you paid us in the 12 months before the claim arose.
• We're not liable for indirect loss, such as lost profit, lost revenue, lost visibility or rankings, loss of goodwill, or decisions made based on reports or AI answers. We're not liable for loss of data beyond restoring it from our latest backup.
• These limits don't apply if we've acted with intent or gross negligence, or where the law doesn't allow them.
• Neither of us is liable for delays or failures caused by events beyond reasonable control (force majeure), such as outages at AI or hosting providers, internet failures, strikes or acts of authorities.
• You're responsible for the data you upload and how you use the results, and you indemnify us against third-party claims caused by your breach of these terms.

10. Ending the service

• You can pause runs at any time in your workspace settings, and close your account by emailing support@aivisible.dk. There's no lock-in. Usage up to that point is charged.
• We can end the service with 30 days' notice by email, or immediately if you seriously breach these terms (for example misuse or non-payment after a reminder).
• After your account is closed, we delete your workspaces, keywords, prompts and reports within 30 days. Before that, you can download your reports and prompts. We keep invoices and billing records as long as accounting law requires (see the privacy policy).

11. Changes to these terms

We may update these terms. For changes that matter to you, we'll email you at least 30 days before they apply; if you don't agree, you can close your account before then. Small corrections and clarifications apply when published.

12. Law and disputes

Danish law applies, without its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Disputes go to the Danish courts, with the City Court of Copenhagen (Københavns Byret) as the court of first instance. We'll always try to find a solution with you first: contact support@aivisible.dk.

Go-IT ApS · Poppel Alle 71, 3500 Værløse, Denmark · CVR 30819985 · support@aivisible.dk